Uncategorized Archives

AI in Dealerships: Threat or Opportunity?

How forward-looking retailers are using AI to unlock transparency, efficiency, and a better customer experience — and what to do in the next 90 days. By André‑Martin Hobbs Event: Conference extract from L’AGA de la CCAM (Corporation des concessionnaires d’automobiles...

October 2, 2025

Amazon Now Sells Used Cars Online — Here’s What It Means for Canadian Dealers

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Amazon Now Sells Used Cars Online — Here’s What It Means for Canadian Dealers

Amazon just made its next big move: selling used and certified pre-owned (CPO) vehicles online. In partnership with local dealers, Amazon is bringing the ease of e-commerce to the world of car buying — and it could be a game-changer....

August 7, 2025

Understanding Credit Usage: Gen Z Versus Millennials

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Understanding Credit Usage: Gen Z Versus Millennials

As financial landscapes evolve, so does the behavior of those who navigate them. A recent study by TransUnion, presented at the 2024 Financial Services Summit, delves into the credit usage patterns of Generation Z and compares them with the millennial...

May 9, 2024

Tightening Credit Access: Auto Finance Hits a 2-Year Low

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Tightening Credit Access: Auto Finance Hits a 2-Year Low

The newest Dealertrack Credit Availability Index has revealed that access to auto finance credit tightened in April to the lowest point in more than two years, largely due to three headwind factors having more impact than the trio of trends...

May 11, 2023

<strong>Why are customers less satisfied with the car buying experience?</strong>

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Why are customers less satisfied with the car buying experience?

Source: CBT News. Dealers have transformed the car buying experience with customers in mind, but many question the success of these changes. Recently, Cox Automotive published its 13th annual Car Buyer Journey Study, which analyzes changes in the buyer experience. Researchers surveyed 10,000...

February 20, 2023

Battle for Auto Loan Customers Shifts from Dealership to Online Pre-Approval, J.D. Power Finds

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Battle for Auto Loan Customers Shifts from Dealership to Online Pre-Approval, J.D. Power Finds

45% of all customers now do research prior to financing a vehicle In an automotive market beset by supply shortages and record high prices, more vehicle shoppers than ever have begun shopping for vehicle financing before ever setting foot in...

December 6, 2021