F&I Archives

High interest rates may lead to hard conversations with customers

In a recent interview with Automotive News, dealership finance director Justin Gasman offers some tips to help allay a customer’s concerns. This article emphasizes the importance of using periods of downtime in the dealership showroom floor and F&I office to...

February 27, 2023

Reynolds acquires American Guardian Warranty Services

F&I Latest News

Reynolds acquires American Guardian Warranty Services

Source: Auto Remarketing – In a transaction one top executive called a “industry changing,” last week Reynolds and Reynolds announced the acquisition of American Guardian Warranty Services (AGWS), a provider of vehicle service contracts, limited warranties and other F&I products...

February 1, 2023

5 EFG executives offer 5 F&I predictions for 2023

F&I

5 EFG executives offer 5 F&I predictions for 2023

Source: Auto Remarketing – Like when two friends share a serious conversation over their beverage of choice, EFG Companies is trying to be straight with dealers about their F&I prospects this year. EFG said through its annual forecast released on...

January 10, 2023

Banned, fined Calif. dealer says AG’s office wore him down into settling for $1.7 million

Consumer Credit

Banned, fined Calif. dealer says AG’s office wore him down into settling for $1.7 million

Autonews.com – A California used-vehicle dealer has accepted a decade-long ban from the industry and paid the state $1.7 million as part of a settlement to resolve violations the state says include 650,000 misleading advertisements, 20,000 instances of “power-booking” and...

December 27, 2022

Kia dealer to pay $1.25 million in deceptive practices settlement

Car Dealerships

Kia dealer to pay $1.25 million in deceptive practices settlement

Dan O’Brien Kia, of Concord, N.H., must pay $1.25 million to the New Hampshire attorney general to resolve allegations of unfair and deceptive practices at the dealership. The settlement requires Dan O’Brien Kia to “comply with a series of strict injunctive...

December 23, 2022

<strong>What will F&I look like in the future? JM&A Group’s Scott Gunnell weighs in</strong>

Automotive Finance

What will F&I look like in the future? JM&A Group’s Scott Gunnell weighs in

Source: CBT News – Scott Gunnell is the new Senior Vice President and Chief Operating Officer at JM&A Group where he has worked for 20 years to provide financing and insurance services to dealerships. The auto group also trains and educates dealers...

November 27, 2022

EVs are driving changes in the F&I office—is your dealership prepared?

F&I

EVs are driving changes in the F&I office—is your dealership prepared?

Source: CBT News. As we see an increase in electric vehicle adoption and the supporting charging infrastructure, the sales and buying process at your dealerships will need to evolve. Today on Inside Automotive, we’re pleased to welcome Scott Gunnell, Group Vice President...

September 12, 2022

F&I

Don’t fear the rise of the machines

Source: Canadian Auto Dealer Canadian auto dealer introduces a new column that will tackle the evolving world of AI and machine learning, which are starting to automate many parts of a dealership’s operations. When people think of automation, they think it will...

June 28, 2022

Busting myths about artificial intelligence

F&I

Busting myths about artificial intelligence

Source: Canadian Auto Dealer Some people in your dealership might fear artificial intelligence and machine learning tools, but they are already widely in use whether you recognize them or not. In the last two columns in this space, we took a...

June 28, 2022

Change is tough but it’s worth the effort

F&I

Change is tough but it’s worth the effort

Source: Canadian Auto Dealer When it comes to implementing new software, getting the technology working is the easy part. Getting the team to adapt to change is another matter So you heard from your fellow dealers about an amazing new...

June 28, 2022